PIK-UP Logistics is now PIK-UP LOGISTICS AND MOBILITY LLP. Same team, stronger network.
PIK-UP Logistics and Mobility
Track Get a Quote

Home / Privacy Policy

Privacy Policy

What personal data we collect, why we use it and the choices you have.

Last updated 22 October 2026. This policy explains how PIK-UP handles personal data under the Digital Personal Data Protection Act, 2023.

1. Who we are

This website is run by PIK-UP, which operates through PIK-UP LOGISTICS AND MOBILITY LLP and PIK-UP Logistics. Registered office: . In this policy, "PIK-UP", "we" and "us" mean the entity you deal with.

2. What we collect

  • Contact details: your name, mobile number, email address and company name.
  • Shipment details: pickup and delivery addresses and pincodes, consignee name and phone number, weight, number of packages, a description of the goods and docket numbers.
  • Messages: what you write in our enquiry form, and records of our calls, WhatsApp messages and emails with you.
  • Billing details: GSTIN and invoice records for business customers. This website does not collect card or bank details.
  • Technical data: your IP address, browser type and the pages you visit, recorded in our hosting provider's server logs.

3. How we use it

We use personal data with your consent, or where the law allows us to without it, for example to provide a service you have asked for or to meet a legal obligation. We use it to:

  • Reply to your enquiry and prepare a quote
  • Book, pick up, carry, store and deliver your goods, and keep you updated on them
  • Issue invoices and meet GST, e-way bill and other legal requirements
  • Handle support requests, claims and disputes
  • Send you service updates. We send marketing messages only with your consent, and you can opt out at any time.

We do not sell your personal data.

4. Who we share it with

  • Carrier and fleet partners, who receive only what they need to pick up and deliver your shipment, such as the consignee's name, address and phone number.
  • Service providers who host this website, deliver our email and store our records, under confidentiality obligations.
  • Government authorities, when the law requires it, for example for GST, e-way bills or a lawful request from the police or a court.

5. This website

  • When you send the enquiry form, your details are emailed to our team and kept in our enquiry records.
  • Fonts on this website load from Google Fonts, so Google receives your IP address. Map links open Google Maps, and WhatsApp buttons open WhatsApp, where those services' own privacy policies apply.
  • We use your browser's session storage only to remember that you have seen the opening screen and which enquiry type you picked. We do not use advertising cookies.

6. How long we keep it

  • Shipment, invoice and tax records are kept for as long as tax and other laws require.
  • Enquiries that do not lead to a booking are deleted after 24 months.
  • We protect personal data with reasonable security measures, including limited staff access.

7. Your rights

Under the Digital Personal Data Protection Act, 2023, you can ask us for a summary of the personal data we hold about you, ask us to correct, complete or erase it, withdraw any consent you have given, nominate another person to exercise these rights for you, and raise a grievance with us. If you are not satisfied with how we handle a grievance, you can complain to the Data Protection Board of India.

8. Grievance officer

Contact our Grievance Officer at or on , or write to the registered office above. Please include your name, phone number and, if it relates to a shipment, the docket number.

9. Changes

We may update this policy from time to time. The date at the top shows when it last changed.